Atico FAQs

Below is a list of frequently asked questions:

Please feel free to contact Atico Clothing through our contact page or email us at aticoclothing@hotmail.com with any questions and we will endeavour to get back to you within 2 business days.

PAYMENT:

Shopify has an abundant payment system accepting PayPal, Credit Cards, AfterPay and ZipPay.

EXCHANGES/REFUNDS:

Please ensure that you do choose sizing carefully and correctly to avoid disappointment. We endeavour to ensure that our products are trust to size (TTS) under Australian standards. We are however happy to exchange an incorrect size within 7 days but we do not exchange for a 'change of mind' OR sale items. Exchanges are done at the Buyers cost. Please email us immediately of your size change and to organise shipment at your cost. Please also ensure that any return packages are shipped with a tracking number as we do not take responsibility if they do not arrive to us safely or damaged.

All items are inspected before shipping.  We do not simply refund unless an item is faulty and we have been notified in 7 days.

HOW LONG UNTIL I RECEIVE MY ORDER:

Generally orders will be posted within 48 hours. Australian orders should take 2-5 working days to receive.  International orders please allow 10-14 working days.  However please note we have no guarantee on the Australia Post network and delays are always possible within public holidays or natural disasters.

SHIPPING:

We are aiming to ship WORLDWIDE.

Australian flat rate tracked parcel post shipping is currently $10 flat and express post $14. For all other countries please email aticoclothing@hotmail.com for shipment costs.

YOUR PRIVACY & SECURITY: 

We are committed to protecting your privacy. Information gathered is for the sole purpose of processing your order. At no stage will your billing details such as Credit Cards and PayPal accounts be recorded and held.